AI Solutions for Credit Unions
Drive meaningful results for your members and your organization.
We help credit unions identify high-impact opportunities and implement secure, scalable AI-driven solutions, from automation to analytics. Our team is here to support you from strategy to execution with an eye to compliance, business impact, and longevity.
New for credit unions: Celestial Managed Services - Loan Origination
AI that augments your lending process to cut costs, reduce fraud, and speed decisions — without replacing your existing systems.
Use Cases and Outcomes
AI-Powered Chatbots
Decrease call center volumes and take pressure off your member service team…
Decrease call center volumes and take pressure off your member service team. A 24/7 conversational chatbot can handle high-volume routine queries and triage more complex issues to your service center.
We can help you:
- Develop AI-powered chat flows around common member questions
- Deploy chatbots across portals, apps, and channels
- Securely connect bots to core banking systems for real-time support
- Implement strict security and compliance controls
- Track interactions and train models continuously
Churn Prediction
Identify at-risk members and improve retention with predictive churn models. Use AI to drive member…
Identify at-risk members and improve retention with predictive churn models. Use AI to drive member lifetime value and support marketing strategy.
We can help you:
- Unify customer data across departments
- Define and label churn indicators
- Model and analyze churn drivers
- Sync churn scores with CRM systems
- Launch targeted retention campaigns
- Monitor model performance and iterate
Transaction Anomaly Detection
Manual income verification is often time-consuming and prone to human error, especially when dealing with gig workers…
Stay ahead of fraud and suspicious behavior by using machine learning models to detect anomalies in digital transaction patterns. By identifying deviations from normal member behavior, you can surface potential risks in real time without overwhelming fraud teams with false positives.
We can help you:
- Capture real-time digital and mobile transactions
- Build ML models that detect fraud without over-flagging
- Incorporate device and merchant metadata into risk scores
- Route alerts to fraud analysts and explain decisions
- Improve trust and reduce operational costs
Sentiment Analysis of Member Interactions
Manual income verification is often time-consuming and prone to human error, especially when dealing with gig workers…
Turn your support transcripts into strategic insight. By analyzing tone and sentiment across calls, chats, and emails, you can detect frustration signals early and take action to improve service and reduce churn.
We can help you:
- Analyze support transcripts across channels
- Use NLP to detect tone and emotion
- Flag urgent interactions for review
- Group themes for CX improvements
- Visualize sentiment trends and agent impact
Personalized Product Recommendations
Manual income verification is often time-consuming and prone to human error, especially when dealing with gig workers…
Unlock the power of personalization to drive cross-sell, upsell, and deeper engagement. Use AI to recommend the right products—at the right time—based on each member’s financial behavior, preferences, and life stage.
We can help you:
- Build recommendation engines using collaborative filtering
- Integrate into web/app platforms
- Personalize based on life stage, usage, and profile
- Drive cross-sell and upsell performance
- Track impact in real-time dashboards
Our Process
We start with a comprehensive discovery to identify opportunities and risks, then build a roadmap aligned to your priorities. After an AI readiness assessment, we implement use cases and support long-term optimization.