SaaS Migration Solution

SaaS Migration Solution

Fully automated SaaS solution
Helps IT quickly migrate email, files and other workloads

Industry : General (Information Technology)


Services Offered

TechOps Solution at Celestial Systems

Overview


The customer wanted Celestial to reorganize and optimiz their TechOps process which primarily revolved around provisioning of Cloud Infrastructure.. The end goal was to save cost, improve on the monitoring solutions and to betterment of infrastructure management.

Business Requirements


  • Minimize Infrastructure costs
  • Implement a proper channel for handling escalations
  • Handle customer escalations
  • Optimize and centralize infrastructure monitoring and management
Business Requirement
Challenges

Challenges


  • Understanding the architecture
  • Gathering information on all tools used
  • Gaining access to multiple tools

Celestial Solution


Celestial team helped standardize and optimize the escalation process. What used to be handled by emails sent to multiple people with no specific task assignment was moved to a JIRA ticketing system. Each escalation now has a ticket raised for it and the updates to the same can be tracked via the ticket itself.

We helped the client optimize the tool usage by shortlisting a few tools that would meet requirements as opposed to the large number of tools they already had installed. This ensured that monitoring and management was made much simpler.

We also designed the whole stack keeping cost effectiveness in mind as that was a prime concern for the client. The plan going forward is to keep optimizing and standardizing the tools used and ensuring security for the same. To keep learning more about the system and re-architecting it as per new findings continues to be a key objective.

Technology Used


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The Outcome


  • Customer escalations handling and support improved by 37%
  • More visibility and trackability on escalations
  • Cost savings of approximately 20%
  • Enhanced infrastructure management and monitoring
  • 24x7 Support

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